Where did my downloaded files go?
Depending on your computer settings, your browser may:
1) ask whether your want to open the file (this is, start playing it
in Windows Media Player or some other music player) or to save it (giving
you a chance to specify where the file should go),
2) it may download files without asking where to put them,
3) or it may start playing the file automatically in your music player.
Most likely, if you do not see a screen asking whether to save or open the file, it was saved somewhere on your computer and you need to determine where your computer puts downloaded files (see below).
Both Internet Explorer and Firefox usually default to saving downloaded files on your desktop.
If the song that you purchased starts playing in a music player,
you must save it during or right after the song plays, or you will lose
it.
For Windows Media Player, you click on File (in the menu bar, or Alt+F if the menu bar is hidden) and then Save As.
If you continue to have problems, or if you need instructions for changing the settings in a different browser, please email us to let us know (see Contact Us). We very interested in learning about any situations that may cause problems to occur.
Back to How to Test or Change Your Browser Settings
How to detemine where (1) Internet Explorer or (2) Firefox saves your downloaded files
1) Internet Explorer
When using Internet Explorer, a download window like the one below usually appears. You should click on the Save button.
A second window appears next, giving you a choice of where the file should be saved. Usaully the default is the Desktop, as shown in the example below.
2) Firefox
For Firefox, click on Tools and then on Downloads. At the bottom of the window that pops up, it will show where the files are being downloaded to. By default downloaded files are automatically saved to the Desktop, eliminating the hassle of specifying a download location for every file you download.
To change how and where your downloaded files are saved, click on Tools, then on Options, and then on the Main tab. Here you can see where the files are saved (usually the Desktop, as in the example below) and browse to a different folder if you prefer another location on your computer.
